Ground Controls
Ground Controls is a web-based application which allows you to view and manage supplemental data used within your FliteDeck Pro app; or to support your planning and crew brief activities.
Depending on the access privileges associated your Ground Controls subscription, Ground Controls provides you the following capabilities:
Depending on the access privileges associated your Ground Controls subscription, Ground Controls provides you the following capabilities:
- Charts
- Search/view terminal charts associated with your coverages
- Search/view your company’s custom charts (customer-inserted charts)
- Author and update your company’s custom charts (customer-inserted charts)
- Publish your custom charts on-demand to JDM Pro for delivery to FliteDeck Pro
- Tailored Enroute
- Author and update your company’s tailored (supplemental) enroute data:
- Fleets with airport usage, waypoints, boundaries and note associations
- Reference airports with airport contact and supplemental notes
- Company and location-based communication data
- Waypoints
- Boundaries
- Grid MORAs
- FliteDeck Pro X version 4.5 or higher is required
- Chart Alerts
- View chart alert information for airports within your coverages
- Access to other Ground Applications (when clicked, will open in a new tab)
- JDM Pro – open JDM Pro in a separate page from the Ground Controls home page
- Trip Kit on Demand (URL created from JDM Pro)
ACCESSING GROUND CONTROLS
Our Professional Services team will be working with you to setup your account for Ground Controls. As part of the setup, the Professional Services team will provide you with your username and password as well as the Ground Controls URL.
Ground Controls supports the following browsers:
Ground Controls supports the following browsers:
- Google Chrome, desktop only (current version)
- Mozilla Firefox, desktop only (current version)
- Microsoft Edge, desktop only (current version)
- Safari, desktop only (current version)
USER DOCUMENTATION
To help you get started using Ground Controls, we have created several types of user documentation:
User Guide
eLearning
Job aids
You can access them on-line at https://support.jeppesen.com/product?pc=In_Flight&pid=Ground_Controls
After you have logged into Ground Controls, you can also access the User Guide from the Ground Controls Home page by clicking on the ‘?’ icon. The User Guide includes access to the job aids.
User Guide
eLearning
Job aids
You can access them on-line at https://support.jeppesen.com/product?pc=In_Flight&pid=Ground_Controls
After you have logged into Ground Controls, you can also access the User Guide from the Ground Controls Home page by clicking on the ‘?’ icon. The User Guide includes access to the job aids.
CUSTOMER INSERTED CHARTS FOR AIRPORTS NOT IN YOUR COVERAGE
To insert a chart at an airport, the airport must first be in your coverage. If you intend to use the Insert Chart functionality in Ground Controls to insert charts at airports not currently in your coverage, please contact your Jeppesen account manager to have those airports added to your coverage with a CIC placeholder file.
Depending on the update frequency of your coverage and when you submit the request, it may take 28 days or longer to have new airports show up in your coverage.
If you will only be inserting charts at airports currently in your coverage, no further action is required and you will be able insert charts at those locations immediately.
Depending on the update frequency of your coverage and when you submit the request, it may take 28 days or longer to have new airports show up in your coverage.
If you will only be inserting charts at airports currently in your coverage, no further action is required and you will be able insert charts at those locations immediately.
ALERTS
Currently if you receive chart alerts via email, you will get alerts for an entire geographic region (such as North America, Asia Pacific, etc.) even though your actual operational area may be much smaller than that. The result is that you likely receive alerts that do not apply to your area of operations and therefore have to sort through all the alerts to find the ones that apply to your routes. The Alerts module within Ground Controls was created to streamline the process by filtering out the alerts that do not apply, thus saving time and reducing mistakes. The Alerts module also provides the capability to view the chart alert details and any attachments within Ground Controls and to add optional notes regarding actions your organization took in response to the chart alert.
You have the option either to continue receiving chart alerts as you do today or to enable the Alerts module within Ground Controls. If you choose to continue to receive charts alerts as you do today, no further action is required.
If you intend to use the filtered chart alerts capability in Ground Controls, some additional information will be required to complete the setup. Our Professional Services team will work with you to make sure you are set up correctly.
You have the option either to continue receiving chart alerts as you do today or to enable the Alerts module within Ground Controls. If you choose to continue to receive charts alerts as you do today, no further action is required.
If you intend to use the filtered chart alerts capability in Ground Controls, some additional information will be required to complete the setup. Our Professional Services team will work with you to make sure you are set up correctly.
FLEETS/TAILORED MAPS
With the introduction of FliteDeck Pro X version 4.5, the Fleets and Tailored Maps modules within Ground Controls replace the stand-alone Tailored Maps application. You can now manage and publish your tailored enroute content on a schedule that works best for your company; you no longer need to publish a preview version.
In order to review content changes, Our Professional Services team will set up the new tailored maps package type using the content review workflow within JDM Pro. This will enable the ability to review changes to enroute on the mobile EFB before the changes are distributed to the pilots.
In order to review content changes, Our Professional Services team will set up the new tailored maps package type using the content review workflow within JDM Pro. This will enable the ability to review changes to enroute on the mobile EFB before the changes are distributed to the pilots.
SUPPORT AND FEEDBACK
Jeppesen provides product support 24 hours a day, 7 days a week.
Contact information for support is listed below and can also be found by clicking on the ‘?’ icon located in the right upper portion of the Ground Controls pages.
Contact information for support is listed below and can also be found by clicking on the ‘?’ icon located in the right upper portion of the Ground Controls pages.